Frequently Asked Questions

TERMS & CONDITIONS:

Customers must be 18 or older to rent equipment. Upon acceptance of these terms and conditions, the credit card you provide will be charged for an amount equal to half the payment of your stay including extras added on it also includes half a state sales tax. If you reserve your spot online your 2nd half payment will be submitted for payment 7 days before your arrival. If you prefer to make a deposit a different way, contact us to make the reservation for you. Online payments are available. Cash is a last resort to minimize COVID-19 touch points. Booking through the website will charge your card and provide a receipt and a confirmation of the booking dates. WEATHER IS BEYOND BOTH PARTIES CONTROL AND ISN’T A FACTOR FOR CANCELLATION UNLESS THE WEATHER IS DEEMED UNSAFE BY OUR ICE CREW.

COVID-19 Policy

• We will be decontaminating and fogging all houses after each use to ensure the safety for all of our customers.

• Hand sanitizer will be provide in each house.

• If someone in your party has symptoms or has ben exposed in the last 7 days please stay home for everyone’s safety and follow the Minnesota Department of Health (MDH) guidelines.

• But heck, we can’t think of a better way to socially distance then on a 132,000 acre lake! The walleye fishing also helps!

• Cash is a payment of last resort due to minimizing COVID-19 touch points for our staff. Please book online if possible.

Check In / Out:

Check in time is 1:30 PM and check out is 10:00 AM the day of check out. If you will be arriving later than 8:00 PM, please contact us and let us know your expected arrival time.

Damage/Cleaning:

If any damage occurs at one of our properties please notify us right away so we can repair it as soon as possible. You are responsible for the cost of any damage to our property unless such damage is due to normal wear and tear or usage. Additional cleaning fees will be charged after departure to any of our lodging facilities that require an inordinate amount of cleaning time. Cleaning fee will be assessed based on the condition in which the unit was left. We will document the condition of the units with date/time stamped digital photos to support our claim.

Pet Policy:

Bring your fur babies! You are responsible for cleaning up after your pet and will be charged $150 clean up fee if deemed necessary due to negligence by you, the customer, or your animal (Dogs & Cats). Service, therapy and emotional support animals are strongly encouraged guests. Photos are taken after all renters leave with time and date stamp to settle any cleaning fee or pet damage disputes.

Ice Camp Waiver Policy:

You as the customer agree and take full responsibility for yourself and members of your party when staying at Ice Camp Outfitters. You also agree that no ice is safe ice and agree that Ice Camp Outfitters LLP. and their affiliates are not responsible for any damaged, lost or stole property, or personal injury sustained on the ice which may occur on the ice or property owned or leased by at Ice Camp Outfitters on Mille Lacs Lake.

Cancellation Policy:

Your booking deposit of 50% is NON-REFUNDABLE as well as all pre payments. If you cancel within 7 days, you are responsible for the full amount of the entire stay. Cancellation requests MUST be received in writing via email and will be assessed per case. THE ONLY TIME A FULL REFUND WILL BE GIVEN IS IF THE ICE IS DEEMED NOT SAFE BY OUR ICE CREW BECAUSE OF WEATHER.

Privacy Policy and Opt in policy

Privacy Policy and Terms of Use – Revised February 5th 2025

We collect opt-in verbally from our customers. They can opt-in to receive messages either in person at our physical location or over the phone if they call our business. When interacting with customers, staff is trained to ask if the customer would like to opt in to messaging using the following. By providing your phone number and agreeing to receive texts, you consent to receive text messages from Ice Camp Outfitters regarding Customer Care. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP to 320-345-7111 to or email bookit@icecampoutfitters.com to unsubscribe at any time or HELP for assistance. No mobile opt-in information will be shared with third parties affiliates for marketing or promotional purposes. Our privacy policy and terms and conditions are available on Ice Camps’s website. Our main goal is to make you feel as comfortable as possible while booking with us from online, so we have taken numerous precautions to guard your security.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Data sharing is limited to essential business purposes.Mobile information will not be shared with third parties for marketing purposes. Data sharing is limited to essential business purposes only.

Messaging Terms & Conditions: You agree to receive promotional messages from Ice Camp Outfitters. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at bookit@icecampoutfitters.com. You can opt out at any time by replying STOP. For more details, visit our Privacy Policy.

Messaging Terms & Conditions: You agree to receive promotional messages from Ice Camp Outfitters. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at bookit@icecampoutfitters.com. You can opt out at any time by replying STOP. For more details, visit our Privacy Policy https://icecampoutfitters.com/faqs

'Our Commitment To Privacy: Your privacy is extremely important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This policy may be revised from time to time, and the date of the most recent revision can be found at the top of this page.

The Information We Collect: This notice applies to all information collected or submitted via the Ice Camp Outfitters website. On some pages of the website, you can order products, make requests, and register to receive materials. When you do this, we collect the information you provide in order to assist you. This may include information such as Name, Address, Email Address, Phone Number.

We also collect non-identifying and aggregate information to better design and make our website more pleasurable. For example, we may tell an affiliate that a certain number of individuals visited a certain area on our website or that a certain number of individuals made a purchase from a certain region of the country, but we will not disclose anything that could be used to identify those individuals.

The Way We Use Information: The information we collect is used to provide the products and services that you have requested or that we think you might have interest in. It is also used to improve the content of our Web site, to notify you of problems with your requests, or to update you about changes to our Web site.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purposes and are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products, services, and new releases.

Finally, we will not use the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such un-related uses. We will share your information as needed to fulfill your requests (such as by providing your credit card number to the company that processes the transaction or giving your address to the service that will deliver your order).

Our Commitment To Data Security: To help protect against unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information: You can access all your personally identifiable information that we collect online and maintain by selecting "Update Profile" listed under "Customer Service" in the left hand menu once you are signed into your profile.

You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

How To Contact Us: Should you have other questions or concerns about these privacy policies, please call us at 1-320-345-7111 or send us an email at bookit@icecampoutfitters.com

Additional Terms

By using this website you agree to the terms of this Policy. If you do not agree to these terms, you are prohibited from using this website. You acknowledge that the Policy is subject to modification and that your continued use of the site constitutes agreement with the then-current terms of the Policy.

Please note that we cannot be responsible for the actions of third parties who may attempt to capture your information when you transmit it to us. While we provide for secure, encrypted transactions, your internet connection could be compromised before we receive the data. You can help us keep your information safe by taking precautions such as changing your password periodically and logging out of our website when you leave your computer unattended.

We take numerous steps to safeguard your personal information, but we cannot guarantee that your information will never be disclosed in a manner inconsistent with this Policy. You hereby release us from any and all claims related to the use of intercepted information or information which is obtained in an unauthorized manner.

If you link from our website to an outside website, we are not responsible for the contents of those websites and have no control over what information they may or may not collect from you.

We will not sell or rent your information to other marketers. This information would only be disclosed to a third party (other than as described herein) if that party purchased all of the assets of Ice Camp Outfitters LLP.

We may disclose your personal information when required to do so by a government agency or a court of law, or when relevant to bringing or defending a legal claim. We may also disclose the information to prevent fraud or enforce the terms of this agreement.

Our websites use a variety of technologies to gather information. Along with most other e-commerce websites, we use “cookies” to remember you when you visit the website. Cookies are small pieces of text or data files, stored by your web browser or computer, that contain settings, shopping cart data, user settings, and other information that aids in your shopping and viewing experience on our website. Although most browsers allow you to reject cookies, our shopping cart will not function properly without cookies being activated.

We may also use other technologies to better understand the website’s traffic patterns. This information may include a user’s Internet Protocol (IP) address, referring/exit pages, operating system, clickstream data, date and time stamp, and browser type. Most of this information is not linked to any individual user.

You agree that any damages resulting from any breach of this Policy shall be limited to the total value of all goods you have purchased via this website in the preceding 12 months.

You agree that by using this website you do not obtain ownership rights in any of the website’s text, design, code, graphics or any other aspect of its content. You acknowledge Northland Fishing Tackle’ intellectual property rights in the same and agree not to copy or reproduce any component of the website in any medium (or use any framing techniques to display any aspect of the website) without the advance, written permission of Northland Fishing Tackle.

Ice Camp Outfitters LLP has created, commissioned or licensed all aspects of this website and possesses copyright, trademark and/or other intellectual property rights in the website and its contents. You are given a limited license to use the website in accordance with this Policy. Any unauthorized use is strictly prohibited. Your limited license to use the website is not a grant of any interest or broader license in any trademarks or copyrighted material appearing on the website.

If you believe that this website infringes on your intellectual property in any way, please notify us immediately.

You agree not to attempt to gain unauthorized access to any portion of the website or to circumvent any of the website’s security features. You agree not to take any actions that would interfere with the website’s operations or the operations of its affiliated networks.

You agree that you are at least 13 years of age and that, if you are under 18 years of age, you have been given permission by a parent or guardian to access the website. We do not knowingly collect any personal information from visitors under the age of 13. If you are a parent and you discover that your child under the age of 13 provided personal information to us, please let us know and we will delete that information from our files.

You may not use the website to break any law. If your actions using the website cause harm to Northland Fishing Tackle or any third party, you hereby agree to indemnify Northland Fishing Tackle, its employees, agents, directors, subsidiaries and affiliates, from any and all claims, losses, and damages including attorneys’ fees.

You agree to keep confidential your password for accessing the website and agree to notify Northland Fishing Tackle if your account has been compromised. Notwithstanding this obligation, you remain liable for any purchases made using your account.

If Ice Camp outfitters believes you have violated this Policy, it may disclose information it has gathered about you if such disclosure will aid in an investigation or complaint related to your use of the website. Northland Fishing Tackle may also disclose your personal information if necessary to prevent injury to or interference with the website based on your actions or the actions of a third party.

You agree that Ice Camp Outfitters LLP has no obligation to allow you to use the website and that your access may be denied at any time for any reason.

This website is designed for use by adults residing in the United States. If you access this website from outside the United States, you are responsible for complying will all local rules and regulations. Some functionality may not be available outside the United States.

This Policy constitutes the entire agreement between you and Northland Fishing Tackle with regard to your use of this website (except for any terms and conditions related to the purchase of products through the website) and supersedes any and all other prior written or oral agreements or understandings between you and Northland Fishing Tackle. Northland Fishing Tackle’ failure to insist on strict compliance with any of terms of this Policy is not a waiver of such terms and you agree that such failure shall not inhibit Northland Fishing Tackle’ right to enforce such terms in the future based on laches, estoppel or any other legal doctrine. These Terms of Use shall not be interpreted or construed to confer any rights or remedies on any third parties.

You are under no obligation to use this website or to create a Profile. However, if you voluntarily choose to do so, you agree to be responsible for any purchases made through your account and to be liable for any harm caused by anyone logging in under your profile.

Any ideas or suggestions you submit through the website will be deemed non-proprietary and will become the property of Northland Fishing Tackle with no compensation of any kind due to you for any use by Northland Fishing Tackle including, without limitation, the reposting or display of such commentary. By submitting information to Northland Fishing Tackle and/or its affiliates, you acknowledge that Northland Fishing Tackle may use that information for commercial and non-commercial purposes and you represent and warrant that you have the ability to lawfully grant Northland Fishing Tackle all rights in your submission.

You represent and warrant that you have the necessary rights to upload or post the content you submit to the website and indemnify Ice Camp Outfitters LLP and its agents and affiliates from any harm that may result from your uploading or posting of content and/or any harm to the intellectual property rights of others based on Northland Fishing Tackle’ use of the content or idea.

If you create a Profile or upload or post any content to the website, you agree not to misrepresent your identity or use any information (including, but not limited to an email address) belonging to anyone else. You similarly agree that all information you provide via the website shall be accurate.

Your use of this website is at your own risk.Ice Camp Outfitters LLP offers no representations as to the completeness, timeliness, or accuracy of this website (including, but not limited to product descriptions or pricing) or representations to the percentage or length of time the website will be available for public access. Ice Camp Outfitters LLP no duty to update or maintain this website. We assume no responsibility, and shall not be liable for, any damages to your computer, telecommunications device, or other property or equipment caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website, whether or not the damage is caused by a virus, malicious actions of a third party, ordinary operations, or any other source of harm.

Ice Camp Outfitters LLP DISCLAIMS ANY AND ALL LIABILITY FOR THIS WEBSITE. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. Ice Camp Outfitters DOES NOT REPRESENT THAT YOUR USE OF THE SITE WILL BE WITHOUT PROBLEMS OR WILL BE UNITERRRUPTED

UNDER NO CIRCUMSTANCES WILL Ice Camp Outfitters LLP ITS EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, AFFILIATES, SHAREHOLDERS, PARENT COMPANIES, SUCCESSORS, ASSIGNS, VENDORS, OR PARTNERS BE LIABLE TO ANY PARTY FOR ANY INDIRECT, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, OR INTERRUPTION OF BUSINESS ACTIVITIES) WHETHER OR NOT NOTICE OF THE POSSIBILITY OF SUCH DAMAGES HAS BEEN PROVIDED, AND WHETHER THE CLAIM OR ACTION IS BASED ON CONTRACT, WARRANTY, TORT, OR ANY OTHER LEGAL THEORY.

THIS DISCLAIMER APPLIES TO ANY DAMAGES, LIABILITY OR INJURIES INCLUDING BUT NOT LIMITED TO THOSE CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, VIRUS, COMMUNICATION FAILURE, THEFT OR DESTRUCTION OF OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE, WHETHER FOR BREACH OF CONTRACT, TORT, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION.

ANY PROVISION IN THIS AGREEMENT THAT IS NOT IN COMPLIANCE WITH THE LAWS APPLIED TO A PARTICULAR MATTER SHALL BE DEEMED STRICKEN AND THE REMAINDER OF THE DOCUMENT SHALL REMAIN IN FULL FORCE AND EFFECT.

In the event that you violate this Policy, you agree that Ice camp outfitters LLP will be subjected to irreparable harm and is entitled to injunctive relief without the posting of a bond. This remedy is in addition to any other remedy in law or equity. If Northland Fishing Tackle does take legal action against you, you agree to pay all attorneys fees and costs of such action.

This Policy and any disputes related thereto shall be governed by the laws of the State of Iowa and you consent to the state and federal courts of Iowa as the exclusive venues for resolving any conflicts related to these Terms of Use, without regard to Iowa’s choice of law provisions. You further consent to personal jurisdiction in the state and federal courts of Iowa and waive any objections related to jurisdiction, venue, and forum non conveniens.

If any of aspect of this Policy is deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term.